General FAQ
How long does shipping take?
We ship worldwide. Most orders arrive in 3 – 5 business days after dispatch, depending on your location.
How can I track my order?
As soon as your parcel leaves our warehouse, we’ll email you a tracking link. You can follow every step until it reaches your door.
What if I need help?
Our support team is online 24 / 7. Send an email at zentorrashop@gmail.com—real humans, every hour of every day.
What’s your return policy?
Try any product for 30 nights. If it’s not a match, email us within 30 days and we’ll issue a full refund—no questions asked.
Which payment methods do you accept?
Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay, and Klarna Pay-in-4. All transactions are 256-bit encrypted.
Do you ship to my country?
Yes—if DHL or your local postal service delivers there, so do we. Shipping cost is calculated at checkout.
Can I cancel or change my order?
If your order hasn’t shipped yet, contact us right away (chat or email). We’ll cancel or update it instantly and refund the full amount.
How is my lamp packaged?
Each lamp ships in a recycled cardboard box with custom foam inserts—safe, gift-ready, and 100 % plastic-free.
Will I pay customs duties?
US, UK, and EU customers rarely pay additional duties on parcels under $150/€150. For other regions, local taxes may apply. We’ll declare true value to speed customs clearance.
SkyWave Lamp
How big is SkyWave lamp?
It’s about the size of a coffee mug—3 in (7 cm) wide and 7 in (18 cm) tall, perfect for a nightstand or windowsill.
What powers the lamp?
An internal rechargeable battery (USB-C cable included). A full charge gives 6 hours of continuous glow. Use it cordless or leave it plugged in for nonstop ambience.
How do I change the brightness or colors?
Tap the touch-switch once to turn on. Tap again to cycle through 3 brightness levels. Long-press 2 seconds to start the slow-moving aurora mode; press again to pause on your favorite hue.
Is the light dimmable?
Yes—three gentle levels: Night Glow, Reading Glow, and Full Aurora.
Does the lamp get hot?
No. SkyLamp uses low-power LEDs (≤ 5 W) that stay cool, even after hours of use.
Will it disturb my sleep?
The LEDs are flicker-free and the lowest setting is softer than a night-light, perfect for winding down.
Is the bulb replaceable?
The LEDs are built in and rated for 30 000+ hours (about 20 years of nightly use).
Can I use it while it charges?
Absolutely—plug it into any 5 V USB port and it will glow while topping up.
What colors does the aurora display?
A soothing blend of yellows, reds, greens, blues, and violets that slowly ripple across your walls—no app needed.
Is SkyLamp safe for kids?
Yes. It’s made from BPA-free ABS plastic, stays cool, and has no sharp edges—just keep it out of reach of toddlers to avoid drops.
Does it come with a warranty?
Yes—30-day risk-free return for any manufacturing defect.
Sylune Lamp
How big is Sylune lamp?
Sylune comes in two designs:
• Solo – 33 × 10 × 10 cm (13 × 3.9 × 3.9 in)
• Duo – 38 × 10 × 10 cm (15 × 3.9 × 3.9 in)
Both are slim, elegant, and perfect for hallways, bedrooms, and cozy corners.
What powers the lamp?
Sylune is hardwired into your wall power (AC). Once installed, it works just like a regular wall light — but with far more magic.
How do I change the brightness or colors?
Sylune casts a single, warm-white ripple glow.
Brightness is fixed to maintain the clean, sculpted wave effect that makes the lamp unique.
Is the light dimmable?
No — the glow is set to the ideal intensity to preserve the smooth ripple projection.
Does the lamp get hot?
Not at all. Sylune uses low-heat LED technology, staying cool to the touch even after hours of use.
Will it disturb my sleep?
No — the warm 3000K glow is soft, calming, and perfect for late-night ambiance without straining your eyes.
Is the bulb replaceable?
The LEDs are built in and have a long lifespan (over 30,000 hours).
You won’t need replacements anytime soon.
Can I use it while it charges?
Sylune doesn’t require charging — it stays powered through your wall connection.
What colors does the aurora display?
Sylune doesn’t project aurora colors.
Instead, it produces organic wave-like light patterns in a warm golden tone — its signature look.
Is Sylune lamp safe for kids?
Yes! It’s cool-touch, flicker-free, and uses stable LEDs.
Perfect for bedrooms, nurseries, and calm nighttime spaces.
Does it come with a warranty?
Yes — every Sylune Lamp includes a 30 day warranty for peace of mind.
Lumio Lamp
How big is the Lumio Lamp?
Lumio measures 47 cm in height, with a 28 cm base and an 18 cm lampshade diameter — the perfect size for desks, nightstands, and reading corners.
What powers the lamp?
Lumio runs on standard wall power and includes your selected plug type (EU / US / UK / AU).
No batteries needed — just plug in and enjoy the warm glow.
Is the light dimmable?
No — Lumio uses a soft warm-white glow that’s naturally gentle on the eyes and ideal for bedtime reading or cozy ambience.
Does the lamp get hot?
Not at all.
Lumio uses low-heat LED technology, meaning it stays cool to the touch even after hours of use.
Can I adjust the lamp’s position?
Yes!
Lumio features a fully poseable wooden frame with multiple joints, letting you tilt, pose, and direct the light exactly how you want it.
What type of bulb does it use?
Lumio uses an E14 LED bulb (not included).
You can replace it easily with any warm-white E14 bulb you prefer.
Can I use it while reading or studying?
Absolutely — this lamp was designed for readers.
The warm, soft lighting reduces eye strain and creates the perfect atmosphere for books, studying, journaling, or unwinding.
Is Lumio safe for kids?
Yes — Lumio is made from safe, durable materials, uses low heat LEDs, and has a stable wooden base.
It’s a family-friendly option for bedrooms, studies, and play areas.
Does it come with a warranty?
Yes.
Every Lumio Lamp includes a 30-day money-back guarantee.
Will it fit my style or setup?
Lumio’s natural wooden frame and soft fabric lampshade blend effortlessly with modern, minimalist, Nordic, cozy, rustic, or boho interiors.
Is the lamp easy to assemble?
Yes — Lumio arrives fully assembled.
Just place it, plug it in, screw in your E14 bulb, and enjoy.
Nestly Lamp
How does the motion-sensing feature work?
Nestly Lamp detects gentle human movement within 3–4 meters and turns on automatically when someone approaches.
If no motion is detected, it turns off after ~20 seconds to save energy.
Do the birds and eggs light up separately?
Yes.
- The birds react to motion or touch, depending on placement.
- The egg light uses vibration induction:
- Tap once → soft glow
- Tap twice → brighter light
- Tap three times → off
Does it need to stay plugged in?
No — the birds contain a built-in rechargeable battery.
They can glow wirelessly and attach magnetically to the branches for charging.
How long does the battery last?
After a full 30-minute charge, the lights typically last several hours depending on brightness mode.
What type of cable does it use?
Nestly Lamp charges via USB, and the charging ports are cleverly integrated into the branch and base.
Is the lamp safe for children and pets?
Yes.
The LEDs stay cool to the touch, the materials are durable, and there are no exposed hot surfaces.
How big is the lamp?
Dimensions: 30 cm height × 18 cm width
Perfect for nightstands, desks, bookshelves, or entry tables.
Do I need tools to assemble it?
No tools required — everything snaps into place easily in under 2 minutes.
Does it come with a warranty?
Yes — Nestly Lamp includes our 30-day money-back guarantee
Is this a good gift?
Absolutely.
Its warm glow and nature-inspired design make it a charming, meaningful gift for birthdays, holidays, housewarmings, or anyone who loves cozy decor.
Lunelle Lamp
How big is the Lunelle Lamp?
Lunelle stands at approximately 38 cm (15 in) tall and 19 cm (7.5 in) wide — compact enough for a nightstand, yet eye-catching enough to elevate any space.
What kind of light does it give off?
The lamp features 3 lighting modes:
• Warm White – for cozy evenings
• Neutral Light – for everyday ambient lighting
• Cool White – ideal for reading or brighter tasks
Does the lamp get hot? Is it safe for kids and pets?
Lunelle uses low-temperature LED bulbs that stay cool while running, making it completely safe for children, pets, and daily use.
Does it require assembly?
Only minimal assembly — no tools needed. Everything clicks into place, and setup takes under 5 minutes.
Can the flowers or leaves be adjusted?
Yes! The stems and leaves are adjustable, so you can shape the lamp to match your preferred look.
What type of power does it use?
Lunelle operates on AC power and is available in multiple plug options:
EU / UK / US / AU Plug — choose the one that matches your region.
Are the bulbs included?
Yes — the LED bulbs are included and designed to last a long time without replacing.
Is it good for reading?
Definitely. The Cool White mode provides clean, eye-friendly illumination perfect for reading or focused tasks.
Does it come with a warranty?
Yes — Lunelle comes with a 30 day warranty covering manufacturing defects.
Is Lunelle a good gift?
Absolutely. With its romantic floral design and warm glow, Lunelle makes a beautiful gift for Christmas, birthdays, housewarmings, anniversaries, or décor lovers.
Woodland Ember Lamp
How big is the lamp?
About 4 in W × 5 in H (10 × 12 cm)—small enough for any nightstand, shelf, or reading nook.
What is it made of?
A solid-wood base (walnut or beech) and a carved wooden “mushroom” cap with a frosted diffuser tucked inside.
How do I turn it on?
Tap the brass touch-switch on the front. One tap = on, tap again to cycle brightness, long-press to turn off.
Does it dim?
Yes. Three levels—Bedtime Ember, Reading Glow, and Cabin Bright.
What powers the Ember Lamp?
USB-C 5 V cable (included) or the built-in rechargeable battery. Fully charged, it glows up to 8 hours on low.
Will the wood get hot?
No. The 0-5 W LED stays cool; the wooden cap only feels gently warm after long use.
Can I leave it on all night?
Absolutely. The LED is rated for 30 000 h and uses less power than a night-light.
Is the bulb replaceable?
The LED module is integrated and maintenance-free—no bulb changes needed.
Is it safe for kids?
Yes. BPA-free resin diffuser, cool-touch exterior, and no open filament. Just keep it out of reach of toddlers to prevent drops.
Does it come with a warranty?
Yes—30-day risk-free return for any manufacturing defect.
Mirage Motion Lamp
How big is the lamp?
The round glass frame is 7 in (18 cm) in diameter—perfect for a nightstand or desktop.
What is it made of?
A clear glass disc filled with non-toxic, ultrafine colored sand, held in a minimalist plastic stand.
Does it need to stay plugged in?
No. You can power it two ways:
• USB-C cable (included) for continuous light.
• 3 × AA batteries (not included) for cordless use.
How do I change the light colors?
Tap the touch button once to turn the light on. Tap again to cycle through 7 fixed colors. Tap the 8th time for slow color-fade and the 9th for fast color-fade. Long-press to turn the light off.
Will the sand ever get “stuck”?
Very rarely. If it does, flip the frame 180° or give it a gentle shake—gravity and the air gap reset the flow.
Is it noisy?
Completely silent—no motors, pumps, or fans. Only gravity moves the sand.
Can kids use it?
Yes. The sand and liquid are sealed; the lamp stays cool to the touch. It’s a calming sensory toy, but keep glass items out of reach of toddlers.
Does it get hot?
No. The LEDs stay cool even after hours of use.
Can I replace the LEDs?
The LEDs are rated for 30 000+ hours and aren’t user-replaceable. At 4 h per night, that’s over 20 years.
Does each lamp’s sand pattern look identical?
Never. The ratio of air, liquid, and sand makes every flip a one-of-a-kind desert landscape—no two cascades repeat.
Is there a warranty?
Yes—30-day risk-free return for any manufacturing defect.